Shipping & Returns

Head spa units

Head spa units are made to order. The estimated production and shipping time is approximately 45 days from confirmed payment. Delivery times are estimates, not guaranteed arrival dates, and may vary because of production, customs, weather and freight conditions. We will keep you informed of any delays.

Australia-wide shipping is included in the price of the Professional Non-Plumbed Head Spa Unit ($1,950 + GST).

Shipping charges

• Professional Non-Plumbed Head Spa Unit: shipping included Australia-wide.

• Professional Products & Tools Kit ($750 + GST): a flat shipping charge of $35. No further GST is added to this amount.

• Online Training + Complete Head Spa Setup ($2,200 + GST): shipping of $150.

Equipment in packages or on payment plans

Equipment included in a training package, or bought on a payment plan, is released for dispatch once the applicable balance has been paid in full.

Damaged or faulty items

If your order arrives damaged or develops a fault, please contact us as soon as possible with photos of the item and its packaging.

Head spa unit warranty

Head spa units come with a 12-month manufacturer’s warranty covering eligible manufacturing faults and defects. This is a voluntary warranty, offered in addition to your rights under the Australian Consumer Law.

To keep the warranty valid, please follow the operating, cleaning and maintenance instructions supplied with your unit. A warranty claim may require the unit to be inspected to establish the cause of the fault.

The manufacturer’s warranty does not cover damage caused by misuse, improper cleaning, neglect or not following the maintenance instructions.

These warranty conditions do not limit your rights under the Australian Consumer Law. If a unit has a major failure or is not of acceptable quality, you may be entitled to a repair, replacement or refund under those guarantees, whether or not the manufacturer’s warranty applies.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact us

Sōul Haus Collective
Shop 9, 1 Diamond Street
Cooroy QLD 4563
Australia

Phone: 0431 801 998
Email: soulhauscollectiveqld@gmail.com