Refund & Cancellation Policy

This policy applies to training booked with Sōul Haus Collective. Equipment and products are covered by our Shipping & Returns Policy.

Training deposits

A deposit is required to book training. Deposit amounts vary by package and are set out on your Square invoice. Your training date is secured only after the required deposit has been received and your enrolment has been completed.

Deposits are non-refundable for cancellations or changes of mind, subject to your rights under the Australian Consumer Law. When you book, we reserve your training date, set aside time in which regular salon appointments are not available, and allocate resources to prepare for your training.

Payment terms

• All outstanding balances must be paid at least 7 days before your training starts.

• Interest-free payment plans are available through Square invoicing. Your instalments are set out on your Square invoice.

• Full payment must be received by the required deadline.

Rescheduling

• You may change your training date once per enrolment, provided you ask more than 14 days before your training starts.

• Alternative dates depend on availability and are subject to our approval.

• Requests made within 14 days of your training are not accepted, except where required by law.

• Any further changes are at Sōul Haus Collective’s discretion.

Cancellations and training credit

• More than 14 days before your training: eligible payments you have already made may be transferred to another available training date, or held as training credit.

• Deposits remain non-refundable for change of mind.

• Within 14 days of your training: no date changes or training credits are provided for change-of-mind cancellations.

• Cash refunds are not provided for change of mind, subject to your rights under the Australian Consumer Law.

If we need to cancel

If Sōul Haus Collective needs to cancel your training, we will offer you a suitable alternative training date. If an alternative date cannot be agreed, we will provide the refunds or remedies that apply under the Australian Consumer Law.

Online training

Once access to the online training portal has been granted, change-of-mind refunds are not provided. This includes where a student does not complete or view the course materials. Your rights under the Australian Consumer Law are not affected.

Equipment and products

Please see our Shipping & Returns Policy.

Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If a service is not provided with due care and skill, or is not fit for its stated purpose, you may be entitled to a remedy, including a refund, regardless of the terms above.

Contact us

Sōul Haus Collective
Shop 9, 1 Diamond Street
Cooroy QLD 4563
Australia

Phone: 0431 801 998
Email: soulhauscollectiveqld@gmail.com